Front Office & Patient Management
First-contact roles — scheduling, intake, communication & patient experience
Virtual Front Desk Receptionist
Handle all inbound patient calls with professionalism and empathy. Manage scheduling, answer questions, and create a stellar first impression for every clinic you support.
Patient Scheduling VA
Optimize provider calendars, minimize scheduling gaps, and ensure patients are booked efficiently. Reduce no-shows and maximize clinic utilization.
Patient Intake & Onboarding Specialist
Collect patient demographics, consent forms, and intake documents before visits. Ensure a seamless onboarding experience from first contact to first appointment.
Appointment Confirmation & No-Show Recovery
Proactively reach out to confirm upcoming appointments and re-engage patients who missed visits. A key revenue-protecting role for any growing clinic.
Patient Communication VA
Manage SMS, email, and patient portal messaging. Keep patients informed, engaged, and satisfied throughout their care journey.
Billing & Revenue Cycle Management
Claim submission, AR follow-up, denials, coding & full RCM oversight
Medical Billing Assistant
Handle charge entry and claim preparation for PT & chiro clinics. Ensure accurate, timely submission to maximize first-pass acceptance rates.
Coding Support Specialist (CPT/ICD-10)
Assign accurate CPT and ICD-10 codes to minimize claim rejections. Work closely with billers to ensure codes are optimized for maximum reimbursement.
Claims Submission & Processing Specialist
End-to-end claim lifecycle management — from submission through payment posting. Drive high first-pass acceptance and fast reimbursement cycles.
AR Follow-Up Specialist
Track and resolve unpaid claims aggressively. Identify aging AR trends, contact payers, and escalate denials to recover outstanding revenue.
Denials & Appeals Specialist
Analyze denied claims, craft targeted appeals, and recover revenue that would otherwise be written off. A high-impact role with measurable results.
Revenue Cycle Management (RCM) Specialist
Oversee the full revenue cycle from patient registration to final payment. Analyze KPIs, identify bottlenecks, and drive continuous improvement.
Insurance & Authorization Specialists
Eligibility, prior auths, referral coordination & visit limit tracking
Insurance Verification Specialist
Verify patient eligibility, copays, and deductibles before every visit. Eliminate billing surprises and ensure your clinic always gets paid.
Prior Authorization Specialist
Submit, track, and follow up on prior authorization requests. Ensure patients can begin treatment without costly delays or coverage gaps.
Referral Coordination Specialist
Manage inbound and outbound referral documentation to streamline patient transitions between providers. Keep referral workflows running without delays.
Auditing & Compliance Support
Billing audits, HIPAA compliance, credentialing & CAQH management
Treatment Plan Auditor
Review treatment plans for accuracy and medical necessity before billing. Catch errors early to prevent costly denials and compliance issues.
HIPAA Compliance & Audit Support VA
Support internal and external compliance audits. Maintain HIPAA standards across all documentation, communications, and patient data handling.
Credentialing & CAQH Specialist
Manage provider credentialing, payer enrollments, and CAQH profile maintenance. Ensure zero credentialing gaps so providers can always bill.
Administrative & Back-Office Support
Medical records, documentation, data management & reputation
Medical Records Coordinator
Organize and securely transfer patient records and clinical files. Ensure fast, compliant access to medical documentation when needed.
Documentation & Clinical Note Support VA
Maintain charts and transcribe clinical notes to support providers. Reduce documentation burden so clinicians can focus on patient care.
Reputation Management VA
Monitor online reviews, respond professionally, and help clinics maintain a stellar public image. A vital role for clinic growth and patient trust.
Data Support Specialist
Keep EMR data clean, current, and accurate. Handle document management, reporting updates, and internal data requests efficiently.
Patient Follow-Up & Retention
Reactivation, adherence tracking, recall campaigns & retention outreach
Patient Reactivation Specialist
Re-engage inactive patients (6+ months) and bring them back into care. A high-ROI role that directly impacts clinic revenue and patient health outcomes.
Recall Campaign Coordinator
Run seasonal check-up and health maintenance campaigns to keep patients engaged. Coordinate timing, messaging, and follow-up to maximize response rates.
Care Plan Adherence Tracker
Identify at-risk patients before they drop out of care. Monitor treatment adherence and proactively reach out to keep patients on track with their recovery.