Frequently Asked
Questions

Yes — every VA goes through our proprietary healthcare onboarding program. This includes HIPAA compliance certification, PT/chiro intake protocol training, insurance terminology, and hands-on EMR testing before they ever interact with your clinic.

Most clinics are fully onboarded within 7–14 days. After our free audit call, we begin sourcing candidates immediately. You'll be interviewing your VA within the first week and live within two weeks.

We offer a free replacement guarantee with no questions asked. If your VA isn't meeting expectations, we'll match you with a better fit — at no additional cost to you. We take performance seriously.

Absolutely. HIPAA compliance is non-negotiable for us. All VAs are certified, sign BAAs (Business Associate Agreements), use encrypted communication channels, and follow strict data handling protocols. We take patient privacy as seriously as you do.

Yes. Our VAs are trained on 10+ EMR/EHR platforms including Jane App, Cliniko, DrChrono, WebPT, Kareo, AdvancedMD, and more. If you use something else, we'll train your assigned VA on your specific system during onboarding.

No. All plans are month-to-month. We earn your business through results, not lock-in contracts. That said, most of our clients stay long-term because the ROI speaks for itself — typically 5–10x return within the first 90 days.

We specialize exclusively in Physical Therapy and Chiropractic clinics. We work best with single or multi-provider practices generating $40k+ in monthly revenue who are ready to invest in operational efficiency and patient conversion.

Your VA works your clinic's defined business hours. We also build overflow protocols for peak periods and can coordinate with backup coverage if your primary VA is unavailable. You'll never have an unanswered phone again.

After your free audit call, we immediately begin sourcing candidates from our global network. Within 3–5 days you'll receive candidate profiles. After you select your VA, they complete system-specific training for your clinic, sign all compliance documents, and are fully operational within 14 days.

We offer flexible plans based on the number of VAs and their specialization. All plans are month-to-month with no hidden fees. Book a free call and we'll provide a custom quote based on your clinic's specific needs — most clinics save 40–50% compared to local staff costs.